Track Record

Where Jay has done this work.

Selected work across healthcare, high-growth businesses, and consumer brands. These examples reflect experience gained in previous leadership roles, not necessarily engagements completed through On Call People Group.

Selected experience

People integration across acquired healthcare operations

Challenge

A multi-state healthcare platform integrating acquired operations.

What We Built

Partnered with leaders on People communications, payroll and benefits transitions, policy alignment, HR systems, and employee relations.

Business Impact

Created clearer integration ownership and a structured 30/60/90-day plan to support continuity and follow-through.

Supporting frontline care through learning systems

Challenge

A frontline care workforce with patient-handling training needs.

What We Built

Built and rolled out safe patient handling training through the learning system.

Business Impact

A learning-system rollout supporting frontline care teams.

A shared People system across acquired practices

Challenge

A national mental health provider growing through acquisition.

What We Built

Supported People integration and HRIS data cleanup across acquired practices.

Business Impact

A shared system of record for acquired practices.

Building the foundations of a growing People function

Challenge

A venture-backed subscription startup building its People function.

What We Built

Built People operations, hiring practices, policies, and compliance infrastructure.

Business Impact

People infrastructure to support a growing business.

Building the People infrastructure to launch and scale a new fulfillment center

Supported the People and operational foundations for a new fulfillment center, aligning workforce planning, recruiting, onboarding, manager support, policies, and HR processes with the needs of a growing operation. The focus went beyond opening the facility—it was about creating the structure, leadership support, and employee experience needed for teams to operate effectively and grow sustainably.

Challenge

Establish the People infrastructure required for a new, growing fulfillment operation.

What We Built

Workforce planning, hiring/onboarding practices, manager support, employee policies, and operational HR processes.

Business Impact

A structured foundation for workforce readiness, consistent management, and sustainable growth.

Connecting talent across a global brand portfolio

Challenge

A global consumer-brand portfolio with disconnected talent systems.

What We Built

Led talent work across the portfolio and introduced a centralized HRIS/ATS.

Business Impact

A shared foundation for talent management and cross-brand mobility.

Real Challenges. Practical Solutions.

Examples from prior professional leadership experience, illustrating how complex People challenges can be addressed with clear ownership and practical execution.

01

Navigating an Acquisition

The Challenge

Integrating an acquired healthcare organization into a larger operating platform while maintaining employee confidence and continuity of services.

Our Approach

Developed a phased integration plan covering employee communications, HR systems, payroll, benefits, policy alignment, and leadership coordination.

The Impact

Established a more structured integration process, improved cross-functional coordination, and supported consistency during organizational change.

02

Building a More Effective HR Function

The Challenge

A growing, multi-site organization needed clearer accountability, stronger HR infrastructure, and more consistent support for its leaders and employees.

Our Approach

Clarified HR responsibilities, strengthened business partnerships, introduced case-management and compliance tracking, and established consistent service expectations.

The Impact

Improved visibility into HR priorities, strengthened operational accountability, and created more scalable processes.

03

Managing Complex Employee Relations

The Challenge

Sensitive workplace concerns required careful fact-finding, sound judgment, and timely leadership action while balancing employee trust and operational needs.

Our Approach

Established structured fact-finding processes, coordinated appropriate interim measures, supported leadership decision-making, and emphasized fairness, confidentiality, and documentation.

The Impact

Strengthened the organization’s ability to address sensitive employee matters through a more consistent, objective, and risk-conscious approach.

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